Industrial Graphics that have been added to Application Objects are not displaying values for attributes when the values to be displayed are relative references like me.attribute. However, the direct references like objectname.attribute work.
...It is possible to encounter an issue with all the default widgets on the server like Web_Browser and Carousel. When loading the Web_Browser widget, only an IP address is shown. When loading an instance of the Web_Browser widget separately on a different test InTouchViewApp, it loads a RedX with an "Empty" text displayed. Same red X is shown on the Carousel widget.
...When looking the files sizes of the InTouch Historical Log (.LGH and .IDX) files, they are noticeably larger for the 2023 and 2023 R2 version compared the previous versions.
...When launching the InTouch Web Client, it is possible to encounter the following error in your default web browser:
HTTP Error 503: The service is unavailable
This tech note provides steps to resolve the error
...Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.
...When migrating a Galaxy from an older version to System Platform 2023, the process hangs without any errors or warning and never completes.
By default, the migration process handles 500 templates at the same time from the original Galaxy. If there are more than 500 templates, this may exceed the 3.5 GB that aaGR process can handle, causing a crash as we see in the Log Viewer.
This tech note provides the steps to change the default MaxTemplateCacheSize from 500 templates to 10 to make sure the 3.5 GB limit is not violated.
...It is possible that you may experience slow performance in the System Platform IDE when opening or checking in objects. There could be various reasons why the performance within the IDE could be slow, including compatibility issues with newer version of Microsoft SQL Server.
This tech note provides steps to address the issue from the database setting perspective.
...When working on an embedded Edge viewer, you may encounter a message similar to the following:
"Could not load file (0x7e) C:\HardDisk\Drv\ABCIP.DLL" on embedded view"
The first step should be to verify that this file does actually exist in the specified location. If you've verified this, but the issue persists, this tech note will provide a resolution to this issue.
When working in the Tagname Dictionary in an InTouch HMI application, clicking the Select button should cause the Tag Browser popup window to appear, allowing the user to browse the existing tags in the application.
Under certain conditions, the popup window will not appear after clicking Select and the WindowMaker application will freeze up, forcing the user to shut down the application.
This issue is caused when WindowMaker attempts to open the Tag Browser on a second monitor when no second monitor is present. This tech note will provide the steps to resolve the issue.
...This Tech Note details the procedure to identify and clear APPCRASH events that appear in the Windows Event Viewer for System Platform components.
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