SUMMARY

This Tech Note details the procedure to identify and clear APPCRASH events that appear in the Windows Event Viewer for System Platform components. This can impact any component of System Platform and look like the following:

• Windows Error Reporting: Event Name: APPCRASH P1: GDIWebServer.exe
• Windows Error Reporting: Event Name: APPCRASH P1: AELicServer.EXE
• Windows Error Reporting: Event Name: APPCRASH P1: aahIDAS.EXE
• Windows Error Reporting: Event Name: APPCRASH P1: aahStorage.exe

This issue is caused when AVEVA services that are running rely on other AVEVA services that have been stopped. For example, when performing a software install, such as a Service Pack or Patch upgrade,  “Stop Services” is selected to allow the installation to continue.  If some AVEVA services stay on “Running” with other AVEVA services on “Stopped”, the running services may generate the APPCRASH errors.

These APPCRASH events repeat in the same pattern along with other Windows related APPCRASH events. It is also worth noting that at times excessively large logs error reports can continue to report into Event Viewer because the log files failed to “report”, usually in instances where the machine is not connected to the internet. However, the projects/applications can still be developed and ran at runtime, data values continue to come in, alarms can be acknowledged, etc. The system continues to run as expected. Additionally, LogViewer in OCMC/SMC does not report any errors associated with the APPCRASH events.

APPLIES TO

• Application Server
• InTouch HMI
• Historian Server
• Historian Clients
• License Server/Manager

PROCEDURE

To correct the issue, perform a Disk Cleanup and clear the Windows Error Reporting Queue.

1. Open Windows Explorer.  Right-click on the C: drive and select Properties.

2. Under the General tab, select Disk Cleanup.

3. Check Windows error repots and feedback diagnostics, the click OK.

4. APPCRASH events should stop appearing in the Windows Event Viewer logs.

SUMMARY

It is possible to encounter a situation where you are unable to select licenses to be activated in the AVEVA Enterprise License Manager. In these cases, it may be necessary to replace the database file to correct the issue.

This tech note provides instructions to replace the License Manager database file.

SUMMARY

AVEVA Licenses require license activation, a process whereby the authenticity of the license is verified against license records via the AVEVA License Activation Server and the license is bound to the license server from which the activation was initiated.

License activation requires communication over the Internet with the AVEVA License Activation Server. That communication can be either direct over the Internet (Online Activation) or indirect through a proxy computer (Offline Activation).

This Tech Note describes the process of activating an AVEVA license using OFFLINE activation.

You can also reference our Video Tech Note on Offline Activation for an overview of this process. 

SUMMARY

Certain conditions can cause the AVEVA Enterprise License Server to enter a License Grace Period.  The Grace Period allows the server and licenses to operate normally for fifteen days.  Once the fifteen day period has expired, the License Server will no longer allow licenses to be acquired.  Removing the Grace Period mode will allow the License Server to function normally again.

Conditions that can cause the License Server to enter the Grace Period mode include:

• If licenses are still activated when a virtual machine that is hosting a License Server is cloned, moved or copied, the License Server will enter a Grace Period. Therefore, it is important to deactivate all licenses on the License Server before the VM is cloned, moved or copied.
• If licenses are still activated when there is a hardware change on the hosting computer such as MAC address change or network cards added/removed, the License Server will enter race Period.

This tech note will provide instructions for two methods that can be used to remove the Grace Period mode from a License Server.

PROCEDURE

Method 1 – Reset the License Server

This method is most useful when there are a limited number of activated licenses on the License Server and License Server Redundancy has not been configured.

1. Open the AVEVA Enterprise License Manger and select the License Server that is currently in Grace Period mode.
2. Select all the license currently active on the server and Deactivate
3. Once all the licenses have been deactivated, click the Manage icon and expand the Grace Period section of the Manage License Server panel.

4. Click End Grace Period and remove activated licenses.
5. A warning message appears to confirm you want to exit the Grace Period.

6. Click Yes to exit the Grace Period and reset the License Server ID.

License Server before ending Grace Period

License Server after ending Grace Period and resetting License Server ID

7. Activate the required licenses on the License Server.

Method 2 – Apply Grace Period Exit Code

This method is preferred when there are a large number of licenses that would need to be deactivated and reactivated and/or when License Server Redundancy has been configured, which makes Method 1 (above) impractical.  This method will require contacting Technical Support to request an exit code.

1. Contact Technical Support and request a Grace Period Exit code. The exit code will be valid for three days from the date it is generated.  An exit code can be used only once, so if you have multiple License Servers in Grace Period, you will need to request a separate exit code for each server.
2. Open the AVEVA Enterprise License Manger and select the License Server that is currently in Grace Period mode.
3. Click the Manage icon and expand the Grace Period section in the Manage License Server
4. Type or copy the Grace Period Exit code into the field click Apply to end the Grace Period without affecting your activated licenses.

5. Reset Grace Period will appear in the License Summary. This line item has no effect on the functionality of the License Server.  The expiration date is the expiration of the Exit Grace Period code.  You can remove this item from the License Summary by performing a Sync of the License Server.

SUMMARY

Current AVEVA Partners (OEMs or System Integrators) with Consignment Licenses and an active support agreement for AVEVA Edge development are eligible also for consignment licenses to InduSoft Web Studio (IWS) development.  The consignment must be purchased (renewed) on a yearly basis, so the licenses can be re-issued (renewed).

Notice that AVEVA Edge will be the continuing brand name and version for InduSoft Web Studio going forward.  Any version newer than 2020R2 is available only under the AVEVA Edge brand name (not under the InduSoft Web Studio brand name).  Moreover, any projects previously created in InduSoft Web Studio versions are automatically supported by newer versions of AVEVA Edge.  However, projects created in AVEVA Edge are NOT supported in InduSoft Web Studio.

If you are attempting to activate AVEVA EDGE branded software (not IWS), please follow the instructions found in ISS Tech Note 112 instead.

Consignment Licenses are “Development Only” licenses.  Runtime licenses must be purchased separately and CANNOT be requested using this Tech Note.

APPLIES TO

• Development Studio Consignment
• Advanced Development Studio Consignment
• InTouch Dev Subscription 3K Consignment

BEFORE ATTEMPTING THIS PROCEDURE, YOU MUST BE REGISTERED AND CONFIRMED as either an “OEM” or “System Integrator” user with AVEVA thru the technical support website: https://om.AVEVA.com/softwarewebID/

PROCEDURE

1. Install InduSoft Web Studio on the development computer running a supported version of Windows Destkop/Server (e.g.: Windows 10)
2. Close InduSoft Web Studio (make sure that the process “Studio Manager.exe” is not running)
3. Run the “Register” module (Windows button > “Register”)
   

   

4. Select “Softkey > Check > Change License”
5. Select a Network Adapter that most likely will not be removed and does not have a dynamic MAC Address (avoid VPN and virtual adapters).
   

   

6. Copy the “Site Code”.
7. Send an email to edge.license@aveva.com, including the following information:
   • • Subject: AVEVA Edge/IWS Consignment License Request
     • Partner company name: <provide your account name>
     • Partner name: <provide name and email address of the contact registered at the AVEVA Support website >
     • Site Code: Copied from IWS in the previous step
8. If the requested information is verified by AVEVA’s team, then a license Site Key is sent back to the requester.
9. Copy/paste or type the code from AVEVA’s reply email into the “Site Key” field and then click “Authorize”.
   

   

10. Once accepted, a confirmation message is displayed (“Site Key Accepted”) and the new license settings are saved on the computer.  You may now begin using Indusoft Web Studio.

• • If the new “Site Key” is not validated, an error message is displayed. If this happens, double-check that you have entered the “Site Key” correctly. If you still get an error message, visit the technical support page to contact our technical support department.

The consignment licenses for IWS are temporary Softkey licenses, which expire when the current consignment agreement expires (up to one year). When/if the consignment license agreement is renewed by the partner, they can activate the consignment license again.

SUMMARY

Current AVEVA Partners (OEMs or System Integrators) who already own or purchase the following consignment licenses (and support) are also eligible to acquire AVEVA Edge development licenses on consignment for no additional charge.  The consignment must be purchased (renewed) on a yearly basis, so the licenses can be re-issued (renewed).

Notice that AVEVA Edge is the new brand name and version for InduSoft Web Studio.  Moreover, projects previously created in InduSoft Web Studio are automatically supported by newer versions of AVEVA Edge.  However, projects created in AVEVA Edge are NOT supported in InduSoft Web Studio.

If you are attempting to activate InduSoft branded software (not available after version 2020R2), please follow the instructions detailed in ISS Tech Note 113 instead.

APPLIES TO

• Development Studio Consignment
• Advanced Development Studio Consignment
• InTouch Dev Subscription 3K Consignment

BEFORE ATTEMPTING THIS PROCEDURE, YOU MUST BE REGISTERED AND CONFIRMED as either an “OEM” or “System Integrator” user with AVEVA thru the technical support website: https://om.AVEVA.com/softwarewebID/

Consignment Licenses are “Development Only” licenses.  Runtime licenses must be purchased separately and CANNOT be requested as Consignment using this Tech Note.

PROCEDURE

The instructions to activate a consignment license for AVEVA Edge are available at https://sw.AVEVA.com/support/intouch-hmi-activation, and described below in further details:

1)  Install AVEVA Edge software on the development computer running a supported version of Windows Desktop/Server (e.g.: Windows 10).  [Software downloads are available here.]

2)  Close AVEVA Edge (make sure that the process “Studio Manager.exe” is not running)

3)  Run the “Register” module (Start > AVEVA Edge > “AVEVA Edge Register”)

4)  Select “Softkey > Check > Change License”

5)  Select a Network Adapter that most likely will not be removed and does not have a dynamic MAC Address (avoid VPN and virtual
adapters)

6)  Copy the “Hardware Identifier”

7)  Visit the AVEVA website (https://softwareom.wonderware.com/Licensegen/default.aspx) to activate the license.  You need your Wonderware credentials to log in to the site. If you are eligible to consignment licenses, you will be prompted with two options: “End User Runtime Licenses” and “Consignment”. Select “Consignment” and click on the “Submit” button to activate Consignment Licenses.

The “End User Runtime License” option must be selected for perpetual licenses only (not consignment). When selecting “End User Runtime License”, the system will ask for the Serial Number of the purchased license. It is not necessary to enter any Serial Number to activate consignment licenses.

Note: If you are NOT able to log-in to this site, or do NOT get the “Consignment” option, either your registration has not been confirmed by AVEVA, or, you are NOT eligible for consignment licenses. In order to be eligible, you must be registered correctly as a Partner with AVEVA (not End User) and own at least one of the consignment licenses mentioned above in the Abstract with an active (not expired) support agreement.

• To check your registration, please contact AVEVA at TechMaster@aveva.com.
• To establish an active consignment agreement, please contact your Sales Representative, or sales@industrial-software.com.

8)  Select the consignment license for the version of AVEVA Edge that you want to license, paste the “Hardware Identifier” from the “Register” module into the web form and click submit.

9)  If a valid “Hardware Identifier” has been entered, then a license “Activation Code” is returned. Copy/paste or type the code in the “Activation Code” field in the “Register” module, and then click Authorize.

10) The new license settings are saved on the computer and a confirmation message is displayed (“Activation Code Accepted”).

• If the new “Activation Code” is not validated, an error message is displayed. If this happens, double-check that you have entered the “Activation Code” correctly. If you still get an error message, contact our technical support department.

The consignment licenses for AVEVA Edge are temporary Softkey licenses, which expire when the current consignment agreement expires (up to one year). When/if the consignment license agreement is renewed by the partner, they can activate the consignment license again.

Option A

For ArchestrA Licenses (InTouch v2012/Historian v 10.0 through v2014 R2 SP1)