Industrial Graphics that have been added to Application Objects are not displaying values for attributes when the values to be displayed are relative references like me.attribute. However, the direct references like objectname.attribute work.
...It is possible to encounter an issue with all the default widgets on the server like Web_Browser and Carousel. When loading the Web_Browser widget, only an IP address is shown. When loading an instance of the Web_Browser widget separately on a different test InTouchViewApp, it loads a RedX with an "Empty" text displayed. Same red X is shown on the Carousel widget.
...Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.
...When migrating a Galaxy from an older version to System Platform 2023, the process hangs without any errors or warning and never completes.
By default, the migration process handles 500 templates at the same time from the original Galaxy. If there are more than 500 templates, this may exceed the 3.5 GB that aaGR process can handle, causing a crash as we see in the Log Viewer.
This tech note provides the steps to change the default MaxTemplateCacheSize from 500 templates to 10 to make sure the 3.5 GB limit is not violated.
...It is possible that you may experience slow performance in the System Platform IDE when opening or checking in objects. There could be various reasons why the performance within the IDE could be slow, including compatibility issues with newer version of Microsoft SQL Server.
This tech note provides steps to address the issue from the database setting perspective.
...This Tech Note details the procedure to identify and clear APPCRASH events that appear in the Windows Event Viewer for System Platform components.
...When attempting to connect to a Galaxy database with a remote IDE within a workgroup environment, the connection may fail.
This tech note will show you how to correct the issue by updating the security policy.
...With managed InTouch applications, it is possible to encounter a situation where all of the industrial graphics used in the application appear as red “X”s with the error “Graphic Not Available” even though the graphics exist in the Graphic Toolbox. This tech note will provide two methods to resolve this issue.
...Migrating a System Platform galaxy form an older version to a newer version can be accomplished using two methods. The first method involves creating a backup of the existing Galaxy and restoring it onto a new computer. The second method method is performing an in-place migration on the same computer.
...It may become useful to test connectivity to a local or remote SQL Server to verify the connection, or credentials in use. This document was designed to explain the process of testing the SQL connection using a common, and non-software specific method.
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